Welcome to Consumer Protection SA – a blog about exactly that…

Well, well, well…

Consumers in South Africa have many reasons to celebrate over the next couple of years.

Business has an equal number of reasons to “tremble”!

I do not thing that I am being overly dramatic – there are a range of very wide implications of South Africa’s first Consumer Protection Act.

This blog is all about ideas and thoughts on these implications and especially onthe impact on businesses. Please understand up front that all of us (in business) wear 2 hats – we are both “suppliers” and “consumers” – we sit on both sides of the fence, we can (by the same clause in the legislation) have our breathe taken away by:

  1. The Scope of the protection we will receive (hooray)
  2. The Impact and Implications on the way we do business (ouch)

There are 2 ways to look at these changes:

  1. Ignore them – and you will probably get into some form of difficulty over the next couple of years;
  2. Absorb them – and you could bypass the worst and end up with a better business and a far less stressful time running (or being in) business

PS: There is a third way – close down your business, retire and enjoy the benefits you will experience as a consumer.

This blog is intended as a way to explore the impact and implications of the South African Consumer Protection Act on all of us…

I welcome comments and debate… since this is one of the ways we are all going to LEARN TOGETHER about how to handle the changes that we are all going to go through…

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